We kindly ask new clients to arrive 15 minutes before their scheduled appointment. Please bring any vaccine or medical records with you to your first appointment. Thank you!
Our hours are by appointment, however, we do see emergencies during our office hours. Emergencies are always our top priority; therefore, an occasional appointment delay can be inevitable. We make every attempt to communicate any delays efficiently.
Our standard appointment time is 20 minutes with 40 minutes allotted for first time puppy visits. This allows adequate time to examine your pet, answer your questions and communicate our recommendations. Behavior consultations are 60-minute appointments and the entire family is encouraged to attend for proper communication. Your time is valuable to us and we try very hard to stay on schedule.
For your convenience, we offer drop off appointments for pets that we have seen before and current on their vaccinations. Typically, we ask that they be dropped off in the morning and you will be contacted after the doctor has examined your pet. At this time, the doctor will discuss their recommendations and go over a detailed treatment plan including an estimation of cost. We do not guarantee a time to pick up these patients as they are often worked in between regularly scheduled appointments and it is difficult to predict when they will be ready. We communicate with the owner to arrange for a convenient time to go home.
Appointment Arrival and Handling Policy
Please arrive on time for your appointment. This is essential to our busy schedule. If you need to cancel or reschedule, we ask for 24 hours notice or a fee may be charged for missed appointments.
Patient safety is our highest priority, therefore, when arriving for your appointment, please have your pet adequately restrained with a leash or harness. We require all cats and exotic species be confined to a carrier or cage for their safety. Even the calmest of pets can be startled and we have had pets get away from owners in the parking lot. If you do not have a leash or carrier with you, please leave your pet in the car and we will help you safely bring your pet inside.
We also ask that clients avoid restraining their own animal during the visit as our staff is highly trained to handle different animals in stressed situations. We believe in using the least amount of restraint when handling your pet and can usually accomplish procedures by using little to no restraint. We make every effort to perform all procedures in front of owners but sometimes a pet may be taken to a different area of the hospital in order to complete their visit i.e. collect a blood sample, clean a wound etc. Please feel free to communicate with us any likes or dislikes that your pet has as we believe owners know their pet best and we strive to accommodate the needs of your pet.
We pledge to communicate clearly the cost of all professional services. This is done verbally and in writing for each situation. Be advised that our plan and recommendations for hospitalized patients can change depending on patient response and diagnostic test results. Therefore, daily financial updates can be provided upon request. Clients are encouraged to discuss charges as needed.
Payment is expected at the time of service. We accept MasterCard, Visa, Discover, Care Credit (www.carecredit.com) and cash. We do not accept American Express. Checks are accepted from established clients (drivers license required). Post dating checks is not allowed under current Ohio law.
NOTE: A deposit is required prior to hospitalization, medical or surgical treatment. This amount will be discussed at the time of the individualized treatment plan review. We do not accept checks from new clients for these deposits.
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